Frequently Asked Questions
Yes, as much as we’d like to deliver outside of Auckland our cupcakes just wouldn’t travel very well as they are a fresh product.
Please don’t put them in the fridge. Keep them either in an airtight container or in their box at ambient temperature or they even freeze well.
Yes, those fall under vegan cupcakes You can find them under our special dietary section.
Unfortunately our website defaults to pick up if the area is not on our list of suburbs or out of our delivery days. We only deliver Monday to Friday and within Auckland. There may be a typo or an error in the post code please contact the store immediately to sort this out. The list of suburbs and courier prices is on our website if you aren’t sure please check.
We have no minimum order value.
No I’m afraid our mini cupcakes come in ONE flavour per 12 as per our website.
You may have selected out of our normal Monday to Friday delivery hours or entered the incorrect post code or selected an area that we don’t deliver.
No. The only cupcakes we do are on our website.
You will only receive the invoice once the order has been delivered if ordered through our website. If you’d like it sooner please contact the store with your order details and we can organise it for you.
Make sure that you are using the same email address that that the voucher was sent to in order to redeem the voucher. This is for security purposes otherwise the voucher will not work.
If you click on the item there is shipping and description, the delivery prices and suburbs are listed there. If it is not listed there please email Newmarket@petal.kiwi or
Yes, they are a minimum of 12 PER image. No less. Strictly 12 PER image only please. They are 50c each 30mm in diameter. You can email sally@petal.kiwi if you would like to order.
Please call the store and ask they can put the payment through manually or try and process the order through the website again. If your country is not a country on our payment gateway we will have your order on our system we can process the payment over the phone and proceed with the order.
Please check your junk folder, the email address you have entered may have had a typo which may have been the reason. Please contact the store and request a copy with your order information. It may be that your order did not go through for some reason please also check your bank account.
I’m afraid if you choose the assorted packs we choose the flavours for you, otherwise you can select the individual cupcakes and checkout that way.
No, we do these 3 in the regular size not in the minis as per our website. We don’t make them in the mini size for special orders not on request, sorry.
You can find our Flavour Friday cupcakes under Special Occasions. We will put that Friday’s flavour in for that week.
Yes we can, but subject charges and minimum order of 12 per custom colour. We can custom colour every flavour except chocolate. Please contact sally@petal.kiwi for further details.
No, we email the order confirmation, then once the order has been delivered we email you the GST invoice.
12 Months from date of purchase.
